At Otesse LLC ("Otesse," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.otesse.com and use our cleaning and junk removal services.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when booking services, creating an account, or contacting us:
- Contact Information: Name, email address, phone number, and mailing address
- Service Address: Location where services will be performed
- Payment Information: Credit card details, billing address (processed securely by our payment processor)
- Account Information: Username, password, and account preferences
- Communication Records: Messages, emails, and call records with our team
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns
- Location Data: IP address and approximate geographic location
- Referral Data: How you found our website
Service-Related Information
To provide our services, we may collect:
- Property details (size, type, number of rooms)
- Service history and preferences
- Access instructions and special requirements
- Photos of areas to be serviced (when you provide them)
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To schedule, perform, and complete your requested services
- Communication: To send booking confirmations, service updates, and respond to inquiries
- Payment Processing: To process payments and send receipts
- Account Management: To maintain and improve your account experience
- Service Improvement: To analyze usage patterns and improve our services
- Marketing: To send promotional offers (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
- Safety and Security: To protect against fraud and ensure platform security
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who help us operate our business (payment processors, email services, analytics providers)
- Service Crews: With our cleaning and junk removal crews who need your address and relevant service details
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure, encrypted storage of sensitive data
- Regular security audits and vulnerability testing
- Employee access controls and training
- PCI-DSS compliant payment processing
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide services you have requested
- Maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you close your account or request deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at hello@otesse.com. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
10. California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, and shared
- Right to delete personal information held by us
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Otesse LLC | www.otesse.com | Eugene, Oregon